We get it. The product isn't exactly what you were looking for. You are suffering from buyer's remorse. The shoes don't fit. Whatever the case, returning or exchanging with MAXbarbell is easy peasy. You won't be waiting around for weeks for us to process the return. We usually turn around an exchange or process refunds within 2-3 days of receiving the item/s.
You may return any merchandise if it is in its original condition, including original packaging within 30 days of receipt and you will receive a full refund excluding any shipping charges you paid. It is fine to try things on but for shoes, for example, we recommend wearing clean socks and an indoor, carpeted surface.
There is NO restocking fee. Return shipping costs to us (including international returns) are the responsibility of the customer. We always recommend a trackable service. We cannot guarantee that we will receive your returned item.
For exchanges, please send along a note which specifies the replacement size and/or color. We will send you the new item within 48 hours of receiving the return. You will NOT be charged any additional shipping charges. However, any shipping costs that you incur to return the original item to us will not be reimbursed.
To initiate a return…
- Please check your merchandise is in its original, unused condition, including packaging.
- It is within 30 days of receipt of delivery.
- Then go to your customer account here or click the customer account icon at the top of this page
- Login with the same email you used to place your order.
Find your order and select “Request Return”.
We can only accept a maximum of 3 return/refund transactions per customer in a 12 month period. This limit does not apply to exchanges.
Any package that has not been received by MAXbarbell.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
For any questions or concerns regarding returns, please email us at email@example.com