Privacy, Cancellation, Return and Shipping Policies

HOW WE PROTECT YOUR PRIVACY

We at MAXbarbell.com are dedicated to protecting your privacy and personal information. At MAXbarbell.com all of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can’t be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.

We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

ORDERS CANCELLATIONS

To cancel your order you must send an email to orders@maxbarbell.com within 8 hours of when you first placed your order. If your order has been already processed we are not responsible for the shipping costs incurred.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

SALES TAX

Sales tax is charged on all products and orders shipping to Connecticut.  Actual tax amount is applied at the state level when placing your order, and may vary depending on the county your product is shipping to.

RETURN POLICY

We love our products. We hope you do too. If you want to return your order, that’s okay!  You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund including shipping.  There is NO restocking fee.  However, any shipping cost that you incur to return a product to us will not be refunded. 

To return or exchange, simply email us at returns@maxbarbell.com with your original order number (that can be found on your purchase confirmation email) and whether you need an exchange or a return.  We will reply with a return mailing address.   Mail the items to the address given. 

Note: Please include the following information with your return to ensure a speedy refund or exchange.

Your full name and address
Phone number
Email address
Packing Slip
The original order confirmation number
The reason for returning the merchandise

We can only accept a maximum of 2 return transactions per customer in a 12 month period.  This limit does not apply to exchanges.

Please see here for our no hassle return policy on our weightlifting shoes.

Any package that has not been received by MAXbarbell.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, MAXbarbell.com is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.

OUT OF STOCK ITEMS
Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate refund will be issued via whatever payment method you used. 

SHIPPING POLICY
All orders are shipped, on average, within 48-72 hours from the time your order is placed (often a lot sooner). On average you should expect to receive your order within 8-12 business days from the time that you place your order (again, often a lot sooner).

SHIPPING CHARGES

Please refer to the table below to estimate your shipping cost. Most product pages list the weight of the item in the description.

Ground Shipping Charges Within The US
Weight In Pounds Your Cost
1 $0.90
2 $8.50
3 – 4 $10.00
5 – 6 $11.00
7 – 8 $12.00
9 – 10 $14.00
11 – 12 $15.00
13 – 15 $17.00
16 – 20 $21.00
21 – 25 $25.00
26 – 30 $29.00
31 – 35 $33.00
36 – 40 $36.00
41 – 45 $41.00
46 – 50 $46.00
51 – 55 $51.00
56 – 60 $56.00
61 – 65 $61.00
66 – 70 $66.00
71 – 75 $71.00
76 – 80 $76.00
76-80 $76.00
81-85 $81.00
86 – 90 $86.00
91 – 95 $91.00
96 – 100 $96.00
Please contact us for weights over 100 pounds.