Shipping policy

Shipping Policy

Last updated: October 11, 2025

Thank you for shopping with us! We work hard to get your powerlifting gear to you quickly, safely, and at the best possible rates.
Please review our shipping policy below for details on processing, shipping, and delivery.

1. Shipping Scope & Locations

We ship worldwide and do not exclude any regions — including APO/FPO addresses, Alaska, and Hawaii.
 Buyers are responsible for all duties, taxes, or customs fees charged by their local authorities.
 At this time, we do not plan to expand or change our shipping regions.

2. Shipping Methods & Carriers

Most packages ship via USPS or UPS. When necessary, we may also use FedEx or DHL.

Customers can select their preferred carrier and service speed at checkout.
 If no preference is selected, we will choose the most cost-effective method available.

We reserve the right to change the shipping method based on the size or weight of an order (for example, shipping by freight for oversized items).

3. Shipping Costs

  • Free Shipping: Orders over $100 ship free using the most cost-effective method. (This threshold is subject to change.)

  • Calculated Rates: For orders under $100, shipping costs are calculated automatically at checkout based on weight, size, and destination.

  • Heavy Items: We do not currently charge extra for bulky or heavy products.

4. Order Processing & Delivery Times

  • Most orders are processed and shipped within 1–2 business days.

  • Standard delivery typically takes 2–5 business days within the U.S.

  • Express delivery options are available at checkout.

  • Tracking information is automatically emailed once your order ships.

We are not responsible for delays caused by carriers, customs, holidays, weather, or other external factors.
 International shipping times vary, and some packages may experience customs delays or slower postal processing depending on the destination country.

5. Order Changes, Cancellations & Address Issues

If you need to modify, cancel, or change an address, please contact us as soon as possible.
 We sometimes ship within an hour of receiving an order, so we cannot guarantee changes once a shipment has left our facility.

If a package is shipped to an incorrect address provided by the customer, any additional shipping costs will be the customer’s responsibility.

We may require signature confirmation for high-value orders at our discretion.

6. Lost, Stolen, or Damaged Packages

All packages are insured up to $200 against loss or damage.
 If your package is marked “delivered” but you have not received it, we will request a trace with the carrier.

Claims for lost or damaged shipments can take up to 2 weeks to process.
 Depending on the situation, we may issue a refund, replacement, or store credit.

7. International Shipping

We ship to all countries. However, we may temporarily disable shipping to regions with frequent delays or lost packages.

Customers are responsible for all customs duties, import taxes, and local delivery fees.
 We provide tracking numbers for all international shipments.
 Please note that some countries’ postal systems and customs offices may take longer to process deliveries, and we cannot guarantee transit times.

8. Returns & Exchanges (Shipping-Related)

Customers have 30 days to request a return or exchange.
 All items must be unused, unworn, and in brand-new condition.

Our official policy states that customers pay for return shipping; however, in most cases we cover the return cost at our discretion.
 For exchanges, please include a note in your return package specifying the new size or item requested, or request a refund and place a new order.

9. Fulfillment

We handle 99% of orders in-house.
 In rare cases, we may fulfill an order through a third-party or drop-ship directly from a supplier.
 We ship Monday through Friday, excluding major holidays.

10. Communication & Updates

You’ll receive shipping updates via email or through your order link.
 We will post notices of known service disruptions when possible, but please understand that not all carrier delays can be anticipated.

We update our Shipping Policy periodically as our business evolves.

Questions?
 If you have any questions about shipping or your order status, please contact our support team at questions@maxbarbell.com

We’re here to help you get your gear as quickly and reliably as possible.